GET IN TOUCH
Our Service Team will respond in 2 hours
(Respond time can be varied due to opening hours)
9 AM – 5 PM (PST)
FREQUENTLY ASKED QUESTIONS
Our product images are taken directly from MakBak photography studio with the actual products that you will receive. The answer is YES!
We will email you with your sales receipt. If you are unable to find it in your mailbox, please check your spam folder or go to MY ACCOUNT page to request a new receipt.
Our return progress is sample. Contact us in 14 days of receiving unsatisfied product, one of our customer service specialists will help you with the return and refund progress.
Yes! please give us a couple of days to restock the products.
Normally, it will take 1-2 days to process your order. Our shipping department will start packing your toy(s) immediately after you submitted. Once your toy is packed we will start the shipping process.
U.S. Express Shipping:
Express shipping takes 3 to 7 days to USA and Canada.
Again, thank you for choosing us, if you have any more questions or concerns, please contact us via the contact form or contact page.
Other Regions of the World:
(Cost: US$12, Free for orders over US$60)
It will take approximately 7-10 days to North and South America; 10-25 days to ship to Europe; 12-35 days to ship to Australia. 3 to 5 days to ship to Asia region.